Contact Us
Our opening hours are 9.00am - 6.00pm, Monday to Friday
Tel: 08445 007 138
International Phone no.: 0044 1442 200671
Fax: 08445 857 007
Email: info@venueteam.co.uk
~~~~~ 
Postal Address: G18 Audley House, Northbridge Road, Berkhamsted, Herts, HP4 1EH
Please click here to download a PDF of directions to our offices
Registered address: 7 Kingshill Avenue, St Albans, Hertfordshire, AL4 9QE, England
Company Registration Number: 4875977
About Us
Venue Team is a brand of HotelStayUK Ltd one of the UK’s leading Hotel Reservation and Venue Finding companies. The Venue Team offer you a free service based around finding you the right venue, in the right location for the right price.
Our commitment to delivering you the best possible solution for your requirements is based around our understanding that you have a choice. If we do not meet your requirements you are naturally under no obligation to use our service. This approach has ensured that we always give 110% in ensuring that we deliver the service we promise!
By working closely with our sister company HotelStayUK we provide you with a one stop shop for all your hotel and venue requirements. Our reservation teams work on both leisure and business reservations and we have a commitment to providing our clients with the best value and advice in relation to their hotel and venue requirements.
Security
On our booking engine, we use SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange and this site has been certified by the ‘Secure Server Certification Authority' The system will log you out automatically if there has been no activity for 20 minutes and may direct you to another page.
Hotel Bookings
Bookings are made directly to the Central Reservation System (CRS) of the Hotel and receipt of a confirmation number means that the booking has been recorded in the hotel’s own CRS system. Occasionally hotel CRSs are taken offline; this will result in you receiving a “booking failed” message. This may be a temporary condition, so try the hotel again later. If you experience any other errors or have any other queries regarding bookings please e-mail us at enquiries@hotelstayuk.com It would be useful when reporting problems if you include details about what you were doing, the page you were on, the browser and operating system you were using at the time of the problem. This will speed up the process of identifying and rectifying the problem.
Hotel Amendments
Currently, the system does not allow amendments to active bookings. If you want to amend a booking, we suggest that you make a new booking with the new information before cancelling the existing booking. Cancellations can only be processed within the cancellation policy set by the hotel. This is shown on the Rate “info” and at the bottom of the Enter Guests page so it is the last thing you see before clicking “Book”.
Hotel Booking Guidelines – Best Practice
All the data displayed on the site is supplied by the hotels and as a result there are differences in presentation (e.g. in date formats used). You should ensure that you understand the hotel’s rules relating to cancellations and commission before booking.
Terms of Engagement for Venue Finding
- The Venue Team will hold all proposed venues on option for our clients.
- Should you wish to confirm a venue, by appointing the Venue Team to undertake the Venue find you agree to confirm all proposed venues through the Venue Team.
- Should you wish to confirm any proposed venue held by the Venue Team directly with the venue or by any other means, the Venue Team will invoice the client for the total anticipated commissionable value of the booking.
These Terms of Engagement are bound by UK law and are necessary to ensure we can deliver a free of charge service to our clients.
